Good afternoon Wayne, Apologies for my delay in responding but I wanted to contact the management company we use to maintain the villa to see what on earth happened.
They insist that the villa and fridge were clean and as of last year we now pay them to clean daily regardless of whether guests are staying or not - this seems not to be the case, so we are following up and wanting to know why this is. As you point out, we have spent a lot of time, money and effort in getting this villa to where w want it as an owner. Sadly, we are not there to be on top of the smaller things and some things that we constantly ask to be done but never are.The pool is a major point for us and we are insisting, again, that regardless of guests in the villa or not, it must be cleaned every day. Sometimes they do not like to disturb guests, but we insist that they must ask and enter when convenient, and clean it every day to keep the water in tip top condition.
Again, we apologies for the smaller things that may have impacted on your stay. We are aware of some of the issues and are dealing with them on a regular basis to make sure the villa stays how we left it and how we want guests to find it. Thank you