Help
Log in
List your property
Back
Bookings
Inbox
Wishlists
My details
Log out
Holiday homes to rent direct from owners
Help
Log in
List your property
About Clickstay
How it works
Clickstay reviews
Search holiday rentals
Clickstay help pages
All topics
Getting started
Renting a property from the owner directly
Searching for a property
Comparing prices
Questions about a property
Wishlists
Reviews
Changeover days
Check-in and check-out times
How to book
How quickly will my booking be accepted?
Your booking
If your booking hasn't been accepted
Your booking contract
Changing a booking
Breakage cover / deposit
Cancellations
Directions to the property and arrival instructions
Your arrival details
Questions about your booking
Contacting the owner
Leaving a review
Getting your refundable breakage deposit back
Payments
How to pay for your booking
Currency to pay in
Paying in instalments
Paying with more than one credit / debit card
Discounts
Extras
Problems making a payment
Refunds
Using Clickstay
Your account, password and email address
Online safety
Trust
Is Clickstay ABTA / ATOL protected?
Can't find answer to your question?
Send us a message
and we'll get back to you as soon as possible.
You can always give us a call, one of our friendly advisers will be happy to help.
+44 (0) 203 696 2870
Monday to Friday between 8:30 - 17:00 (UK Time) excluding bank holidays