Your account, password and email address

Forgotten password: If you have forgotten your Clickstay password or cannot log into your account, select the ‘Forgot password’ link on the log in pop-out. You will need to enter the email address registered to your Clickstay account and select the ‘Send’ link. Open your email account and follow the link to reset your password. It can take a couple of minutes to come through. Check your junk folder if you haven’t received the email.

Changing your password: To change your password you must login to your Clickstay account and select ‘My details’.

Changing email address, address and telephone number: To change your email address, postal address and telephone number, log in to your Clickstay account and select ‘My details’ from the menu bar. Scroll down to the section you would like to update, enter the new details and select ‘Save’ on the right.