If your booking hasn't been accepted
What to do if an owner hasn't accepted your booking
Read moreYour booking contract
The contract made between you and the owner or agent.
Read moreChanging a booking
Learn about changing details of your booking.
Read moreBreakage cover / deposit
Learn about the different breakage cover options we have.
Read moreCancellations
What to do if you want to cancel your booking, or your booking gets cancelled.
Read moreDirections to the property and arrival instructions
How you'll receive directions to the property, and how to get in.
Read moreYour arrival details
How to tell the owner when you'll arrive.
Read moreQuestions about your booking
Find out who to ask if you've got any questions about your booking.
Read moreContacting the owner
How to contact the owner or agent you've made a booking with.
Read moreLeaving a review
How to review a property after your stay.
Read moreGetting your refundable breakage deposit back
Find out when your breakage deposit will be returned
Read more